Yes, we offer refunds or exchanges within 7 days of delivery. If the product is damaged, defective, or incorrect, please contact our support team with clear photos or a video. The item must be unused and in its original packaging to be eligible.

At Audix, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return or replacement if:
The product is damaged, defective, or incorrect
The request is made within 15 days of receiving the order
The item is unused, in original condition, and in original packaging
2. Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, mishandling, or water damage
Items without original packaging or accessories
Products marked as Final Sale or Clearance (if applicable)
3. Return Process
To initiate a return:
Contact our customer support via WhatsApp or Email
Share your order number and reason for return
Our team will guide you through the return process
Please do not send items back without confirmation from our support team.
4. Refund Policy
Refunds are processed after inspection of the returned item
For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store credit
Refund processing time: 5–7 working days after approval
Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Replacement Policy
Eligible products may be replaced instead of refunded
Replacement delivery time is usually 3–5 working days
6. Delivery Issues
If your order is:
Delayed
Lost in transit
Delivered damaged
Please contact us within 48 hours of delivery so we can assist you promptly.
7. Cancellation Policy
Orders can be cancelled before dispatch only.
Once the order has been shipped, cancellation is not possible.
8. Contact Information
For return or refund requests, contact us at:
Email: support@audix.com
WhatsApp / Phone: (Add your business number)
✅ Important Note
Audix reserves the right to approve or reject refund and return requests based on policy conditions.

You can contact Audix Customer Support by calling or WhatsApping us at 0314-2692020.
🕒 Customer support hours:10:00 AM – 8:00 PM (Monday to Saturday)

Yes! Audix earbuds, watches, and headphones are designed with skin-friendly materials and finished with smooth, hypoallergenic surfaces. Most users with sensitive skin find them comfortable for all-day wear. If you have a specific allergy or sensitivity, let us know — we’re happy to help!

Yes! Audix products come with a 1-year limited warranty covering manufacturing defects. Warranty doesn’t include damage from drops, water misuse, or normal wear and tear. If you experience any issues within the warranty period, just contact our support team with your purchase details — we’ll help you get it resolved!